Terms of service

Effective Date: 01.10.2026

These Terms of Service govern the relations between "Noname Trade" EOOD, UIC 205910875, with registered office and management address at: 278-2 St. Kiprian St., e-mail: noname.trade.eood@gmail.com, hereinafter referred to as the Merchant, and any person who uses the website www.tappwaterbg.com, hereinafter referred to as the Customer.

Using the website and placing an order through it implies that the Customer is familiar with these Terms of Service and accepts them.

1. Merchant Information

  • Company Name: "Noname Trade" EOOD
  • UIC: 205910875
  • Address: 278-2 St. Kiprian Street, Sofia
  • E-mail: noname.trade.eood@gmail.com
  • Website: www.tappwaterbg.com

2. Orders

Orders can be placed via the online store at www.tappwaterbg.com.

Upon submitting an order, the Customer receives an email confirmation that it has been accepted for processing.

The distance purchase contract is considered concluded at the moment the Merchant confirms the order.

The Merchant reserves the right to refuse an order in case of:

  • out-of-stock items;
  • incomplete, inaccurate, or incorrect data;
  • technical error in price, description, or availability;
  • suspicion of abuse or unfair conduct.

3. Prices

All prices on the website are final and include VAT. Delivery costs are charged separately and are displayed before finalizing the order. The price valid for the Customer is the one indicated at the time of placing the order.

4. Payment

Orders can be paid via:

  • cash on delivery;
  • card payment.

For cash on delivery, the Customer can pay the amount in cash or by card to the courier.

5. Delivery

The preparation, packaging, and dispatch of orders are carried out by our logistics partner — "BigArena" OOD, UIC 204072747.

Deliveries are carried out through the following courier partners:

  • Econt (ECONT EXPRESS AD, UIC 207839658);
  • Speedy (SPEEDY AD, UIC 131371780).

Delivery options include:

  • to an Econt office/Locker
  • to a Speedy officeLo cker
  • to a personal address (carried out by Speedy-Econt).

Delivery Times:

  • Order processing time: up to 1 business day.
  • Delivery time: 1 to 3 business days.

Delivery Cost:

  • 3.00 EUR for order up to 40 EUR.
  • Free for orders 40 EUR and more.

All orders are sent with option “check the product”.

6. Right of Withdrawal

The Customer has the right to withdraw from the contract without giving any reason within 14 days from the date of receipt of the product, under the conditions of the current legislation and in accordance with the Warranty, Return, and Exchange Policy.

7. Warranty and Complaints

All products have a 2-year statutory warranty from the date of their receipt.

Detailed terms and conditions are regulated in the Warranty, Return, and Exchange Policy.

8. Liability

The Merchant is not liable for failure to fulfill obligations under circumstances beyond its control.

Product images on the website are illustrative. Minor differences in colors, packaging, or details are possible and do not alter the main characteristics of the product.

9. Personal Data

The Merchant processes personal data in accordance with applicable legislation and the Privacy Policy published on the website.

For the purposes of preparation, packaging, and shipping of orders, the Customer's data (names, telephone number, email, and delivery address) are provided to the selected courier partner — Econt or Speedy.

10. Amendments

The Merchant reserves the right to amend these Terms of Service at any time by publishing the current version on the website.

11. Contacts

The Customer can contact us via email at: noname.trade.eood@gmail.com or phone +359 89 46 48 473

For matters not settled, the effective legislation of the Republic of Bulgaria and the applicable law of the European Union shall apply.